Bigsib makes it possible to handle thousands of guests simultaneously, at low cost & 5-star quality
Understands complex questions, asks clarifying questions, and fully converses with your guests in a professional & personable way
Accurately solves guest issues using your custom support content. If Bigsib doesn't know the answer, it will hand-over the message to you
Bigsib identifies openings in your booking calendars and sends guest offers to extend their stay or check in early.
Automatically offer stay extensions, upgrades, a stocked food, and more
Upsells encourage guests to book additional nights, reducing gap nights
If a guest reports an issue, or makes a request that needs human action, Bigsib automatically creates a task and sends it to the right person on your team. For example, if a guest reports a water leak, Bigsib will send a message to your maintenance team, and also creates a task so you can track when/if the task is completed
No need for guests to download apps. Bigsib automatically sends your guests an SMS text link that works like a mini web app. Easily showcase the best local experiences, offer promotions, and provide detailed checkin information and dynamic door codes
Bigsib automatically sends surveys soon after check out, so you can quickly detect and address negative experiences
Send agreements, waivers, and documents for guests to review and/or digitally sign in advance
Conversational, accurate answers that resolve guest questions and reduces your team's support volume.
Bigsib syncs with your booking calendar, and sends upsells designed to fills gap nights
Bigsib can triage complex guest issues, and automatically pass them to the right person in your team, so your guests get the best possible experience
Bigsib is an official partner of the most popular platforms